**Note: this product is oily! Not a cream lotion. Very good for specific application, just don't use it as a replacement for a hand lotion.**Mild scent.Mistakenly ordered the ointment instead of the lotion, but not necessarily a bad thing...While not useful in the same way the lotion is (hands, feet, elbows, etc.), it's still good for other things.Frankincense & myrrh aid in healing, specifically in scar reduction, lightening dark spots, and repairing & moisturizing the facia layer between the skin and fatty layers (basically helps reduce cellulite!).Best used after a warm shower or exercise, when skin will be most receptive.PRODUCT MAY ARRIVE CHUNKY.HOW TO FIX:The only downside is that the product may arrive separated, and will look like an oil with tiny white grains in it. This is NATURAL, and happens when the product warms and cools during shipment. It's not a problem or a defect; the white granules are the Shea butter.-- Just warm up a pot of water (below 115°F)-- Remove from pot from heat source-- Rest bottle in water until all ingredients dissolve.Try not to over-heat the product; high a temperatures can destroy the essential oils.Great product. Removing a star because it is very oily, and can transfer to clothing.We've used this as butt cream/ diaper rash cream for my 2 kids and we LOVE IT!! Apply liberally after every diaper change and, unless one of them was sick and had an abnormal amount of poop, we never had a problem with rashes and those that did pop up when sick cleared up very quickly. Doesn't smell chemically like Desitin (yuck) or other store brand creams and no hidden chemicals.I had a problem with only 2 tubes of this ointment over our years of constant use during diaper changing - so that's a pretty darn good ratio. Those 2 tubes felt grainy (like bits of sand inside) - the company told me that massaging them a little extra would make the "grains" dissolve and it did when I tried it on my hands (something about the natural ingredients having no preservatives and solidifying a bit, etc), but I wasn't going to fit there and massage my son's butt for 5 minutes- haha. So I called Shea Moisture and they kindly offered to replace the tube.Overall - definitely the best butt cream out there for your babies. :)I bought this product for my 3 year daughter who has dealt with eczema for quite some time now. I got my package on the day promised. Inside seal looked a little iffy. I have not used product yet but I plan to do so after her bath tonight. May I say the ingredients look amazing and very promising indeed. I have high hopes and have always been pretty satisfied with products purchased from this maker in the past. Oh yeah, this stuff smells amazing too. And you can't beat the price I got way more than I expected to. If it weren't for the seal I would rate this product 5 stars even before I try it! Anywho, thanks for reading.I am seeing a lot of negative reviews on this stuff having little white "beads".Those are beeswax or Shea butter in it's raw form. If you put them on the baby's bum they will melt and slowly absorb into the skin to protect and heal.It is okay.Also this stuff clears up any bum rash in less than 24hrs unless it's serious like staph or something. Fruit burn blisters? Gone!Teething or heat rash? Soothed!Allergic reaction? Fix the allergen like the diaper or whatever and slather it on.Stuff is a miracle worker.This Shea butter is the best. My daughter had eczema and diaper rash together, and this was the only thing that worked. The other white paste diaper ointments hurt her, and this was the only thing that would not only sooth her but would make both the diaper rash and the eczema go away. It also lasts forever, which is so nice. An added bonus is that it smells lovely and is great on your own hands. The only downside is that the second tube that I ordered was a bit grainy. I think it might have frozen in transit and, while it was fine if I really emolliated it in my hands, I now know that I should have returned it and asked for another to be sent to me. It should be very smooth.I found this product after developing a sensitivity to certain eye makeup brands. Long story short, my eyelids looked like they had been sunburned -- red, peeling, and extremely painful. I tried various topical treatments, but they all burned like fire. Someone suggested using diaper rash cream, so I look for one with natural ingredients and as few chemicals as possible. Shea Moisture Baby Ointment was the only one that didn't hurt! It helped heal the condition and when I was able to wear eye makeup again, I started using it as an eye makeup remover and eyelid moisturizer. I don't ever want to be without this product!I titled this review "The ONLY Diaper Ointment We Buy", because that is precisely true! We have tried almost all other brands. This is excellent in providing prevention from rashes. Since using this product, our little one has not had hardly any at all! Which is amazing, because she has very sensitive skin and was more prone to them! It also treats rashes very well. We use it as an all purpose salve. I notice that it greatly reduces healing time. The scent is probably an equally important factor as to why we purchase this product. It is VERY gentle, and pleasing! Especially compared to other natural brand baby ointments!I love that the ingredients are all natural and there are no chemicals in it. I bought this product to help me eliminate my eczema breakouts that I get every winter. I've only used it two days but I see some calming down of the flares! the formula is really greasy though. If the area you've applied is uncovered you have to be careful of the surfaces that come in contact with that area. It doesn't sink in for a long time.Amazing cream is all I can say, I use it as a barrier nappy cream, my baby has never had nappy rash and she is 3 months. I also used this on my daughters face when she had a rash within 1 day the rash dissapeared.Fantastic ointment, smells really good, bought for my baby face because it was really dry, at the same day using his skin became so soft again and I am using for my self for my elbows, I recommend for all babies and also for adults.great customer services, product was shipped and received nicely packaged within a week. this works wonders for my daughters extremely dry skin, it has totally transformed within a week, magic in a tubeI love this stuff. I tend to put it over my face cream at night, particularly under my eyes. Yet to use it on a baby, as not due yet. Smells lovely.Works as intended